ITVDesk :: Support Ticket System

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1. QUICK START

general information about ITVDesk Onvif IP Camera software

1. System requirements

2. a) Windows OS Installation

2. b) Linux OS Installation

2. c) MAC OSX Installation

3. Software License

4. Offline installation and activation of the license

5. Windows Setup Command Line Parameters for Deployment ITVDesk

6. After Installation

2. How to... Configuration

How to work, setting up ITVDesk...

Add Audio source for ITVDesk video stream

Adjust Audio Encoder parameters (Encoder, Channel, Bitrate, etc...)

Adjust Video Encoder parameters (Resolution, FPS, Bitrate, etc...)

Command Testing tool for video/audio stream - While playing

Configuring OSD settings Timestamp, Keystroke, Overlay text, Name and custom text overlays

Configuring video filter support

Configuring video rotation support

Connect with External IP Camera over RTSP, RTMP or HTTP MJPEG and convert to ONVIF IP Camera

Creating "System sounds" Audio source for ITVDesk - Stereo Mix

Enable Alarm IN Events - Alarm Panic button

Enable Alarm OUT Events - Trigger setup

Enable Motion detection Events

Enable RTSP over HTTP

Enable support for audio backchannels - Bidirectional Audio Streaming with ONVIF Profile T

Hide, Invisable and Visable ITVDesk mode

How to change default ONVIF, RTSP and RTSP over HTTP port fast and easy?

How to create From File media source and test with VLC player

How to creating Audio-only (Mic) streams

How to disable or enable ONVIF and RTSP Authentication?

How to retreive direct RTSP urls for ITVDesk streams

How to use Metadata for control media stream - From File...

Manual setup resolution - Enable 4K support or what you need (Transcoding, Transmuxing, Transrating)

Protect ITVDesk with password

Using the ITVDesk application from the command prompt

3. Integrating ITVDesk with VMS / NVR / XVR / DVR

connection with different device

1. The follow VMS and NVR tested us team with ITVDesk and work

Blue Iris - Integrating ITVDesk with Blue Iris VMS

Dahua - Integrating ITVDesk with Dahua NVR / XVR

Herospeed Technology - Integrating ITVDesk with Herospeed XVR / NVR

HikVision - Integrating ITVDesk with HikVision

IPConfigure - Integrating ITVDesk with IPConfigure Orchid Core VMS

Milestone Systems - Integrating ITVDesk with Milestone XProtect VMS

Novus NMS - Integrating ITVDesk with Novus NMS VMS

4. Troubleshooting

this category contains basic troubleshooting steps that should solve most problems you can encounter while using ITVDesk.

Error log print: rtsp_net_listen_init::bind errno=48!!!, rtsp_start::rtsp_net_listen_init failed!!!, bind tcp socket fail,err[Address already in use]!!!

How to find out the device onvif protocol port?

Video quality is poor (video is pulsing, video has artifacts, video if freezing)

VMS/NVR can't detect ITVDesk or live video from ITVDesk is not coming

5. Windows Troubleshooting

this category contains basic troubleshooting on Windows OS.

ITVDesk ONVIF IP Camera has stoped working - Fault Module Name: vrfcore.dll

ITVDesk output "Bind udp socket fail,error = WSAE-10013", how to solve it?

ITVDesk.exe startup on Windows - MSVCP140.dll is missing from you computer

6. Linux Troubleshooting

this category contains basic troubleshooting on Linux OS.

libjack.so.0 library is missing on Fedora-WS-Live-31-1-9

7. OSX MAC Troubleshooting

this category contains basic troubleshooting on MAC OSX.

IMPORTANT: Security Permissions on macOS

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