ITVDesk :: Support Ticket System

Most useful ITVDesk guides

Start with the most common setup tasks

Quick links for installation, first desktop stream, VMS/NVR integration, RTSP/RTSPS URLs, and license activation.

Install ITVDesk on Windows First start and initial setup Add ITVDesk to VMS/NVR Retrieve RTSP / RTSPS URLs Online and offline activation

Click on the category to browse FAQs.

1. QUICK START (9)

Start here to install, activate, configure, and connect ITVDesk as an ONVIF-compatible virtual IP camera for VMS/NVR systems.

1. System requirements and supported platforms

2. a) Windows OS Installation

2. b) Linux OS Installation

2. c) macOS Installation

3. ITVDesk license types and activation options

4. First start and initial configuration

5. Online and offline activation workflow

6. Add ITVDesk to your VMS/NVR as an ONVIF camera

7. Application verification failed and Windows security warnings
2. How to... Configuration (28)

Configuration guides for ITVDesk video sources, audio, ONVIF/RTSP services, secure streaming, OSD, events, performance, and advanced deployment options.

01.Add an RTSP, SRT, RTSPS, or ONVIF source and expose it as an ONVIF virtual camera

02.Stream a Specific Application Window as an ONVIF Virtual Camera

03.Retrieve direct RTSP, RTSPS, or SRT stream URLs

04.Use the command testing tool while video/audio stream is running

05.Adjust Video Quality Settings (Resolution, Profile, FPS, GOP and Bitrate)

06.Manual resolution, 4K, transcoding, transmuxing, and transrating

07.Configure video filters and image adjustments

08.Configure video rotation

09.Add or select an audio source for ITVDesk streams

10.Capture system audio / Stereo Mix on Windows

11.Configure audio encoder settings

12.Enable two-way audio / ONVIF audio backchannel

13.Configure OSD, subtitles, timestamp, labels, and overlay text

14.Create a media file source and test with VLC

15.Use metadata and control parameters with media file streams

16.Create an audio-only microphone stream

17.Change ONVIF, RTSP, HTTPS, RTSPS, and service ports

18.Configure Internet access to ITVDesk live streams with UPnP port mapping

19.Enable RTSP over HTTP

20.Enable or disable ONVIF and RTSP authentication

21.Protect ITVDesk settings with password

22.Startup, hidden mode, visible mode, and tray behavior

23.Use Server Mode (Broker Service) for always-on VMS/NVR and RDP sessions

24.Enable motion detection events

25.Trigger ONVIF Motion Events with the ITVDesk Motion Event API

26.Configure alarm input events / panic button

27.Configure alarm output events and trigger actions

28.Use ITVDesk from the command prompt
3. Integrating ITVDesk with VMS / NVR / XVR / DVR (10)

Guides for adding ITVDesk as an ONVIF virtual IP camera or direct RTSP/RTSPS/SRT stream source in professional VMS, NVR, XVR and DVR systems.

01.Milestone Systems - Integrating ITVDesk with Milestone XProtect VMS

02.Hikvision - Integrating ITVDesk with Hikvision NVR / DVR

03.Dahua - Integrating ITVDesk with Dahua NVR / XVR

04.ONVIF Device Manager - Test ITVDesk as an ONVIF virtual camera

05.VIVOTEK VAST2 - Integrating ITVDesk with VIVOTEK VAST2 VMS

06.Blue Iris - Integrating ITVDesk with Blue Iris VMS

07.IPConfigure - Integrating ITVDesk with IPConfigure Orchid Core VMS

08.Herospeed Technology - Integrating ITVDesk with Herospeed XVR / NVR

09.Novus NMS - Integrating ITVDesk with Novus NMS VMS

10.Tested VMS, NVR, XVR and DVR platforms compatible with ITVDesk
4. Troubleshooting (6)

Basic troubleshooting steps for common ITVDesk configuration, port, stream, VMS/NVR detection and service issues.

How to find the ITVDesk ONVIF protocol port

Ports used by ITVDesk and firewall / router configuration

RTSP / HTTP bind error: address already in use or port conflict

Use ITVDesk from the command prompt on Windows, Linux and macOS

Video quality is poor, pulsing, freezing or showing artifacts

VMS/NVR cannot detect ITVDesk or live video is not coming
5. Windows Troubleshooting (6)

Windows-specific troubleshooting for permissions, missing runtime components, firewall access and service startup issues.

Application verification failed and Windows security warnings

RDP minimized or disconnected: desktop stream stops or shows No Video Frame

Windows: Bind UDP socket fail / WSAE-10013

Windows: ITVDesk stopped working - Fault Module Name vrfcore.dll

Windows: MFPlat.dll, MF.dll or MFReadWrite.dll is missing

Windows: MSVCP140.dll is missing when starting ITVDesk
6. Linux Troubleshooting (1)

Linux-specific troubleshooting for missing packages, audio libraries and platform dependencies required by ITVDesk.

Linux: libjack.so.0 library is missing
7. macOS Troubleshooting (1)

macOS-specific troubleshooting for privacy permissions, screen recording, camera, microphone and accessibility access.

macOS: required security permissions for ITVDesk

Useful links for setup, downloads, licensing, and support.

Start with the most common setup tasks

1. QUICK START (9)

2. How to... Configuration (28)

3. Integrating ITVDesk with VMS / NVR / XVR / DVR (10)

4. Troubleshooting (6)

5. Windows Troubleshooting (6)

6. Linux Troubleshooting (1)

7. macOS Troubleshooting (1)

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