Frequently Asked Question

After ITVDesk is installed, use this checklist to complete the first configuration and prepare ITVDesk for VMS/NVR integration.

1. Start ITVDesk and check the Support ID

• Open ITVDesk on the target computer.
• Open the ITVDesk license/activation area and check the Support ID.
• The Support ID identifies the computer for licensing, offline activation, and support diagnostics.

2. Activate or start a trial

• Use Try Free Now for online trial activation where internet access is available.
• Use Unlock Full Version or serial-key activation for purchased licenses.
• For protected or isolated computers, export a request file and complete offline activation in the Customer Portal.

3. Select the video source

• Desktop screen or application window.
• Webcam or capture device.
• Media file source.
• External RTSP/SRT/RTSPS source.
• Combined layouts or multi-channel configurations where supported by your ITVDesk edition.

4. Configure stream and performance settings

• Select resolution, frame rate, bitrate, codec, and audio options according to your VMS/NVR requirements.
• Use GPU_ZERO acceleration where available for high-performance deployments.
• Use optimized CPU encoding when GPU acceleration is not available or not required.
• Enable OSD, subtitles, labels, timestamp, or operator context when needed.

5. Configure ONVIF/RTSP services

• Check the ONVIF device name and network interface/IP address.
• Confirm ONVIF, RTSP, RTSPS, HTTPS, SRT, or SRTP settings according to your security policy.
• Configure authentication credentials if your VMS/NVR requires username and password.
• Allow the required ports in the local firewall.

6. Save and test

• Save the configuration.
• Confirm that the stream starts locally.
• Add ITVDesk to your VMS/NVR and test live view, recording, audio, and any required control workflows.

For the full guided manual, see First Start and Initial Configuration and Adding the First Video Source.