Frequently Asked Question

This guide explains the recommended installation flow for ITVDesk on Windows workstations and Windows Server environments.

1. Download ITVDesk

• Download the latest ITVDesk installer from the official ITVDesk download page.
• Use the current production installer unless ITVDesk Support has provided a specific build for your environment.

2. Install the application

• Run the installer on the target Windows computer.
• For production systems, install ITVDesk using an administrator account.
• If Windows asks for network or firewall permissions, allow ITVDesk on the network profiles required by your VMS/NVR environment.
• Install the latest supported Microsoft Visual C++ Redistributable package if Windows reports that runtime components are missing.

3. Activate ITVDesk

• Trial: start a trial directly from the application when internet access is available.
• Serial-key activation: enter the serial number purchased from the Customer Portal.
• Offline activation: export an offline request file from ITVDesk, generate the license in the Customer Portal, and import the signed license file into the application.

4. Configure video sources

• Select the source you want to expose as a virtual IP camera, such as desktop screen, application window, webcam, media source, RTSP/SRT source, or a combined layout.
• Configure codec, resolution, frame rate, audio, OSD/subtitles, and secure transport options according to your VMS/NVR requirements.
• For high-performance installations, test GPU_ZERO or optimized CPU encoding on the target machine.

5. Add ITVDesk to your VMS/NVR

• Add ITVDesk as an ONVIF-compatible IP camera in your VMS/NVR.
• Alternatively, use RTSP/RTSPS/SRT stream URLs where your system supports them.
• Test live view, recording, audio, PTZ desktop interaction, events, and secure streaming before production use.

For detailed documentation, see ITVDesk Installation Documentation.

Windows install and online trial activation video: